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Discover the newest features just released.
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5 June 2025

Advanced Service Settings

Location and service setting are now split for greater clarity. In the new service settings section, partners can update every detail of each service, tick the facilities it includes, and upload matching photos. Giving them full control over how their offerings are presented to clients.

2 June 2025

AI-Powered Support Assistent

Clients now have an in-app AI support feature that instantly answers questions whenever the knowledge is available. If the AI can’t resolve the query, it automatically opens a support ticket so our team can step in, delivering faster help with zero extra effort from the client.

2 May 2025

Daily Scan Folders with Built-In Viewer & forward option

Scans are now automatically organized into daily folders, giving you more clarity and structure. Documents open in a new built-in file viewer, so you stay within the app while reviewing them. From the file viewer, you can directly request mail forwarding for individual scans — your location will receive the request and can immediately log the associated shipping costs per item.

24 April 2025

New Compliance Onboarding flow

We’ve launched a completely redesigned compliance onboarding flow, aligned with the latest AML requirements:

  • Risk factors determine which steps and questions appear for each client.
  • Partners can request specific documents to be signed by their clients directly within the flow.
  • The flow dynamically adapts to each jurisdiction, allowing for additional requirements where needed.
  • Clients can easily build and submit their company structure during onboarding.
  • Enhanced automated compliance checks streamline verification and risk assessment.
  • Easy-to-share UBO identification links improve client onboarding speed.
  • After completing compliance checks, clients can immediately configure their mail handling instructions — meaning services are ready to be used without delay.

This major update makes compliance smarter, more flexible, and more tailored to each client’s situation. With this streamlined flow, clients can go from purchase to full AML compliance and a fully activated virtual office in as little as 20 minutes.

10 April 2025

Bulk messaging

Partners can now send bulk messages, allowing them to select recipients and send a single pick-up request for mail to multiple contacts at once.

9 April 2025

Total Partner Payout Overview

Partner admins can now access a comprehensive payout overview. This includes monthly payouts for all locations and a total payout amount. Simply select ‘All Locations’ in the menu and open the payouts page to view the details.

4 April 2025

Automatic page count detection

We’ve streamlined the scanning process: the system now automatically counts pages, eliminating the need for employees to input them manually. This makes the process faster, more efficient, and reduces the chance of mistakes.

27 March 2025

Flexible mail processing charges

We’ve expanded the cost configuration options. Partners can now break down mail instruction costs into subscription fees, service fees, and unit prices, giving more flexibility and clarity in how mail processing charges are calculated.

27 March 2025

New client environment

Following the redesign of our partner environment, we’re now rolling out a new client experience. This updated app retains the functionality clients know, but brings a refreshed design and smoother user experience. It’s now easier for clients to manage their subscriptions, update mail instructions, and stay connected with their location.

5 March 2025

Dark mode

We’ve introduced dark mode, giving partners and clients a more comfortable viewing option, especially in low-light environments. You can easily switch between light and dark themes in the menu.

18 February 2025

Payout overview

Partners now have access to a monthly overview of their commission payouts. This includes clear visibility into the payment status of each customer.

11 December 2024

New partner environment

We’ve launched our redesigned app that keeps all the essential features you’re familiar with, now enhanced with a sleek new design and improved usability. It’s now simpler than ever to manage your location details and services and communicate with clients.