What's new?

Smart Offboarding & Retention Flow

We’ve introduced a new offboarding and retention flow that guides clients through the cancellation process in a structured and thoughtful way. Clients can share their reason for leaving, along with additional context, so issues become visible earlier.

When the problem is location-related, clients can immediately explore moving to another location instead of cancelling. If the issue is related to pricing or services, they may be offered a one-time discount, after which the support team will follow up quickly to improve the experience and help find the right solution.

This new flow helps turn potential cancellations into retention opportunities, while making the process clearer and more helpful for clients.

Enhanced Messaging & Feedback

The messaging system has been expanded to improve communication between clients and locations. Locations can now update forwarding details when mail is returned. Clients can flag individual scans if quality is insufficient or incomplete, allowing location staff to quickly rescan documents at no extra cost. Partners are also better notified when clients update their mail instructions, enabling faster follow-up and action.

Additionally, reception opening hours are now visible directly within messages. Locations can configure these hours, giving clients immediate clarity on availability when visiting the location.

Intelligent Scan Recognition

Scanned mail is now automatically analyzed to identify the addressed recipient. Based on this, the system verifies whether the document is being uploaded to the correct client. If a mismatch is detected, uploading is prevented. When the system is uncertain, it allows the location staff to make the final decision. This significantly reduces the risk of mail being assigned to the wrong client.

AI-Driven Onboarding & Compliance

We’ve introduced a completely redesigned onboarding and compliance experience for clients. Instead of manually building company and UBO structures, clients can now simply upload their Chamber of Commerce extracts. Using AI, the system determines which additional documents are required to complete the company and UBO structure. Proof of address is also automatically analyzed to verify recency, match it to the correct UBO, and confirm address accuracy.

These improvements significantly streamline the process, reducing onboarding time by an average of 15 minutes.

Self-Service Subscription Management

Clients can now move their subscriptions to a new address directly from the app. They can also easily expand existing services. For example, by adding an extra trade name or mailing address, giving them more flexibility and control without needing support assistance.

Advanced Service Settings

Location and service setting are now split for greater clarity. In the new service settings section, partners can update every detail of each service, tick the facilities it includes, and upload matching photos. Giving them full control over how their offerings are presented to clients.

AI-Powered Support Assistent

Clients now have an in-app AI support feature that instantly answers questions whenever the knowledge is available. If the AI can’t resolve the query, it automatically opens a support ticket so our team can step in, delivering faster help with zero extra effort from the client.

Daily Scan Folders with Built-In Viewer & forward option

Scans are now automatically organized into daily folders, giving you more clarity and structure. Documents open in a new built-in file viewer, so you stay within the app while reviewing them. From the file viewer, you can directly request mail forwarding for individual scans — your location will receive the request and can immediately log the associated shipping costs per item.

New Compliance Onboarding flow

We’ve launched a completely redesigned compliance onboarding flow, aligned with the latest AML requirements:

This major update makes compliance smarter, more flexible, and more tailored to each client’s situation. With this streamlined flow, clients can go from purchase to full AML compliance and a fully activated virtual office in as little as 20 minutes.

Bulk messaging

Partners can now send bulk messages, allowing them to select recipients and send a single pick-up request for mail to multiple contacts at once.